Who We Serve
Built for the desk that owns WhatsApp support
Not a vague "enterprise" pitch — a specific buyer in Dubai e-commerce and grocery ops who needs Arabic WhatsApp resolution before they need another channel.
Buyer story
Sara — CX lead, Dubai same-day grocery
ICP narrative for a fresh grocery / D2C brand shipping across the UAE. Not a published customer logo.
150–300 WhatsApp tickets a day — "where's my order?", substitutions, refunds — spiking 3× in Ramadan. Agents answer in mixed Arabic and English; hiring cannot keep up with order volume.
Upload delivery, returns, and substitution policies once. Miara answers on WhatsApp in Gulf Arabic or English, escalates only the edge cases, and gives Sara a resolution rate she can take to finance.
Arabic-First AI
MSA + Gulf, Egyptian, Levantine dialects
Omnichannel
WhatsApp, Voice, Web Chat — unified inbox
Enterprise RAG
Answers grounded in your knowledge base
Go Live in Days
Not months — connect and deploy fast
Everyvertical,oneplatform
Phase 1 focus is Dubai grocery and D2C. The same stack expands into adjacent verticals when ticket patterns match.
E-Commerce & D2C
Order tracking, returns, product questions, and post-purchase support — fully automated in Arabic and English.
Banking & Financial Services
Account inquiries, transaction disputes, card services, and compliance-safe conversations with PII redaction.
Telecom
Plan changes, billing questions, service troubleshooting, and SIM management at scale.
Travel & Hospitality
Booking modifications, concierge services, loyalty programs, and multi-language guest support.
Healthcare
Appointment scheduling, insurance queries, prescription refills, and patient follow-ups with full data privacy.
What Miara delivers
AI-powered outcomes across every customer channel.
After the demo, pick a path
Yes to a pilot, maybe later, or no — we want an explicit answer, not a vague follow-up.